Shipping policy

Shipping Policy

At Tools Aura, we strive to provide a fast, reliable, and smooth shipping experience for all our customers.

Please review our shipping terms and delivery details below:

1. Shipping Cost

FREE Shipping on All Orders: We are pleased to offer 100% Free Shipping on all orders across the UK with no minimum order value required.

2. Order Processing & Delivery Timeframe

We work hard to ensure your tools reach you as quickly as possible.

Order Processing Time: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding weekends and public holidays).
Estimated Delivery Time: Once your order is processed and payment is confirmed, your parcel will be delivered within 5 to 6 business days.

Total Estimated Delivery: 5 – 6 Business Days from payment confirmation.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your Tracking Number and a link to track your package in real-time.

4. Shipping Carriers

To ensure safe and timely delivery of heavy tools and equipment, we partner with trusted, reliable UK couriers, including:

Royal Mail
FedEx
DPD / Evri / Hermes

5. Address Accuracy & Modifications

Please ensure your shipping address is complete and correct before completing your purchase.

If you need to update or correct your shipping details, please contact us immediately at akecomlimited@gmail.com within 12 hours of placing your order.
Once an order has been dispatched, we are unable to change the delivery address.

6. Delayed or Lost Packages

While we make every effort to deliver your items within 5 to 6 business days, occasional delays may occur due to courier logistics or weather conditions.

If your order has not arrived within 7 business days of payment confirmation:

Check your tracking link for the latest courier update.
Contact our support team at akecomlimited@gmail.com with your order number, and we will resolve the issue promptly.

7. Contact Information

If you have any questions regarding your delivery or order status, please reach out to us:

Store Name: Tools Aura
Company Name: AK ECOM LIMITED
Business Address: 8 Wright Road, Birmingham, B8 1NR, United Kingdom
Email: akecomlimited@gmail.com