Refund policy

Return & Refund Policy

At Tools Aura, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

This policy outlines the guidelines and procedures for returns, refunds, and exchanges for orders placed on Tools Aura (operated by AK ECOM LIMITED).

1. 30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition that you received it: unused, unworn, and undamaged.
The item must be in its original packaging, including all accessories, manuals, and tags.
You must provide a valid proof of purchase (order number, sales receipt, or invoice).

Note: Items returned in used condition, missing parts, or without original packaging may be subject to a partial refund or rejected.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged in transit, or if you received the wrong item:

Contact us immediately within 48 hours of delivery at akecomlimited@gmail.com.
Provide your Order Number along with clear photos or videos showing the damage or defect.

Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

3. How to Initiate a Return

To start a return, please follow these steps:

Contact Us: Send an email to akecomlimited@gmail.com with your order number and the reason for the return.
Approval & Instructions: Once your return request is approved, our team will provide you with the exact return shipping address and instructions.
Ship the Package: Pack the item securely in its original packaging and send it back using a trackable shipping service.

⚠️ Important: Please do not send items back to us without requesting a return first. Unapproved returns will not be accepted.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items: Tools Aura will cover all return shipping costs.
Change of Mind / Standard Returns: If you are returning an item due to a change of mind, ordering the wrong model, or no longer needing the product, the customer will be responsible for paying the return shipping fees.

We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item.

5. Refunds Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, please first check your bank account or contact your credit card provider, as processing times may vary. If you’ve done this and still have not received your refund, contact us at akecomlimited@gmail.com.

6. Non-Returnable Items

Certain types of items cannot be returned:

Products that show clear signs of misuse, heavy wear, or intentional damage.
Items purchased during clearance or final sale events (unless defective).
Gift cards or downloadable digital content.

7. Contact Information

If you have any questions or require support regarding our Return & Refund Policy, please get in touch with us:

Store Name: Tools Aura
Company Name: AK ECOM LIMITED
Business Address: 8 Wright Road, Birmingham, B8 1NR, United Kingdom
Support Email: akecomlimited@gmail.com